Feb 28, 2023
What is the experience you want your customers to have at your business? Listen as we rant about our customer experience and ideas on how you can make the customer experience better. Would you want to be a customer or employee at your business?
Having trouble picturing a customer’s view of your products/service? Take...
Feb 23, 2023
Question #10 from an article “10 Crucial Business Questions for a business owner,” written for American Express by Barry Moltz from the Shafran Moltz Group. “Is your social media strategy effective?” You spend a lot of time on social media, but do you have a strategy? How do you know it is effective? Are you...
Feb 21, 2023
Question #9 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a business owner”. Who are your most valuable and most costly customers? Mike and Jackie will discuss if those customers who buy from you but take up all your resources are...
Feb 16, 2023
Question #8 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a business owner.” Will your customers make referrals? Listen as Mike and Jackie discuss why it is important to get referrals from your existing customers. Getting a new customer...
Feb 14, 2023
There was an article from American Express written by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a business owner. Question #7 is ‘What is your customer retention rate?’ Listen as we discuss why it is important for long term success. Did you know that losing customers can be a sign...